Shipping policy
Shipping Policy
Last Updated: September 2026
At MARQPRESS, we are committed to getting your order to you safely and as quickly as possible.
1. Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Once your order has been shipped, you will receive an email containing your tracking information.
2. Shipping Times
Our estimated delivery time to customers in the United States is:
- Standard Shipping: 7–15 business days
- Processing Time: 1–3 business days
- Total Estimated Delivery: 8–18 business days
Please note that delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, or other circumstances outside our control.
3. Tracking Your Order
Once your order has shipped, a tracking number will be provided.
Tracking information may take 24–72 hours to become active after the carrier receives the package.
4. Shipping Delays
Although we work with our suppliers and shipping partners to provide reliable delivery, unexpected delays can occur.
If your order is delayed, we will do our best to assist you and provide the latest tracking information available.
For U.S. online sales, you should also avoid promising a shipping timeframe you don’t have a reasonable basis to meet. Under the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, if you don’t state a shipping timeframe, you generally need a reasonable basis to ship within 30 days; if you can’t meet the promised timeframe, customers must be given the appropriate option to consent to the delay or receive a prompt refund.
5. Incorrect Address
Customers are responsible for providing a correct and complete shipping address at checkout.
If an order has already been shipped to an incorrect address provided by the customer, we may be unable to change or redirect the package.
6. Lost or Stolen Packages
Once tracking confirms that an order has been delivered to the address provided at checkout, MARQPRESS is not responsible for packages that are lost or stolen after delivery.
If this happens, we recommend contacting the shipping carrier or your local delivery service.
7. Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery and provide photographs of the damaged package and product so we can investigate and determine the appropriate solution.
8. Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible.
Because orders may enter processing quickly, we cannot guarantee that cancellation or address changes will be possible after an order has been processed or shipped.
9. International Fulfillment
Although MARQPRESS is operated from Nigeria, orders may be fulfilled and shipped directly from one of our international suppliers or fulfillment partners.
The shipping origin may therefore vary depending on the product purchased.
10. Contact Us
If you have questions about your order or shipping, please contact our customer support team:
Email: marqpress2005@gmail.com
Business: MARQPRESS