Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at marqpress2005@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at marqpress2005@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at marqpress2005@gmail.com.

Refund & Return Policy

Last Updated: September 10, 2026

At MARQPRESS, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or incorrect, we’re here to help.

1. Returns

We accept return requests within 30 days of delivery.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must be returned with its original packaging, where applicable.
  • You must provide proof of purchase or your order number.
  • Products damaged through misuse or improper handling may not qualify for a return.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please send:

  • Your order number
  • A description of the problem
  • Clear photos or a short video showing the issue

After reviewing your request, we may offer a replacement or full refund.

3. Refunds

Once your return is approved and, where required, the item has been received and inspected, we will process your refund.

Refunds will be sent to your original payment method. Depending on your payment provider or bank, it may take several business days for the refund to appear in your account.

4. Non-Returnable Items

Certain items may not be eligible for return, including products that have been used, damaged after delivery, or returned without the original packaging when the packaging is required for the return.

5. Return Shipping

If the item is defective, damaged, or incorrect, MARQPRESS may cover the reasonable return shipping cost.

For returns due to a change of mind or ordering the wrong item, the customer may be responsible for return shipping costs.

6. How to Request a Return or Refund

To request a return or refund, contact us through our Contact Us page with your order number and details of the issue.

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

7. Order Cancellations

If you need to cancel your order, contact us as soon as possible. Because orders may be processed quickly, we cannot guarantee that cancellation will be possible after an order has been processed or shipped.

Contact Us

If you have any questions about our Refund & Return Policy, please contact MARQPRESS Customer Support through our Contact Us page.

MARQPRESS — Smarter Hygiene. Cleaner Living.